Contacts
How to Reach Us
If you would like to get in touch with the team behind this website, the easiest way is by email:
Please include a clear subject line and as much relevant detail as possible so we can direct your message to the right person.
What You Can Write About
We welcome messages on any of the following topics:
- Questions about our content — for example, how we review and rate Neosurf casinos, or what a particular term on our site means.
- Corrections — if you believe something we have published is inaccurate, outdated or misleading, let us know and we will look into it.
- Feedback — suggestions on topics you would like us to cover, or general impressions of the site.
- Partnership requests — commercial enquiries from businesses relevant to our audience.
Response Time
We read every message we receive, but please keep in mind that we are a small editorial team. We usually reply within a few business days. If your matter is urgent, please say so in the subject line and we will do our best to prioritise it.
Questions About Your Casino Account
Please note that we are not a gambling operator. We are an independent review website and we do not run any casino, hold player funds, or manage player accounts.
For this reason, we are unable to help with questions about:
- deposits or withdrawals (including Neosurf voucher transactions);
- bonuses, wagering requirements or promotional terms;
- account registration, verification (KYC) or account closure;
- disputes with a casino.
For any of the above, please contact the customer support team of the casino in question directly — you will usually find their contact details in the casino's own help or support section.
Need Help With Gambling?
If gambling is causing problems for you or someone you know, free and confidential support is available across Australia.
Gambling Help Online is the national support service, offering free counselling, information and self-help tools 24 hours a day, 7 days a week. You can reach them via their website at www.gamblinghelponline.org.au or by calling the national helpline on 1800 858 858.
Reaching out is free, confidential and available to anyone in Australia — whether you gamble yourself or are affected by someone else's gambling.